Shipping policy
Shipping Policy – United Kingdom
At MontClaire, we aim to provide a clear, reliable and enjoyable shopping experience for our customers in the United Kingdom.
Below you will find all relevant shipping information.
Shipping Origins
Orders are shipped from our international fulfilment centre.
This allows us to maintain stock availability and fast processing.
Order Cut off
Our order cut off is 5:00 PM (EST).
Orders received on business days before 5:00 PM (EST) will be processed on the same day.
Orders received after 5:00 PM (EST), on weekends, or on holidays will be processed on the next business day.
Processing Time
1–3 business days
(Monday to Friday)
During this time, your order is prepared, packed and handed over to the shipping carrier.
Estimated Delivery Times
United Kingdom
5–12 business days
Delivery times may vary depending on:
- destination
- customs clearance
- seasonal demand
- courier volume
Shipping Carriers
We work with reliable international and local carriers such as:
- Royal Mail
The final carrier may vary depending on the shipping route.
Shipping Costs
Free Shipping
All orders within the United Kingdom include free standard shipping, with no minimum spend.
Possible Customs or Import Fees
Some international orders may be subject to customs checks.
In most cases, packages are delivered without additional fees.
If customs duties or fees are incurred, we will automatically pay them for you.
Order Tracking
Once your order has been dispatched, you will receive an email with:
- your tracking number
- a link to follow your parcel’s progress
Tracking updates may take 24–72 hours to appear after departure.
Delivery Issues
If you experience:
- delays
- missing parcels
- damaged items
please contact us immediately at info@usemontclaire.com.
We will resolve the issue quickly and ensure you receive your order.
Contact Information
MontClaire is operated by VIVAZZ LLC, a company registered in the US.
EIN: 98-1779213
Website: MontClaire
Phone: +44 20 8040 3450
Email: info@usemontclaire.com
Address:
8206 Louisiana Boulevard NE
Albuquerque, NM 87113
United States
Opening Hours:
Monday - Friday: 9:00 a.m. to 5:00 p.m. (EST)
Average response time: 24 hours