FAQs

How nice that you are trying to get in touch with us!
Do you have a question about your order or package? First check our FAQ below — it contains the most common questions our customers ask.
Still can’t find your answer? You can always contact us at the bottom of this page.

1. Which countries do you ship to and what are the shipping costs?

We currently deliver throughout the United Kingdom, and shipping is completely free.
After your order is dispatched, you will receive a Track & Trace code to follow your package.

2. How long does it take to process and deliver orders?

Order Cut off

Our order cut off is 5:00 PM (EST).
Orders received on business days before 5:00 PM (EST) will be processed on the same day.
Orders received after 5:00 PM (EST), on weekends, or on holidays will be processed on the next business day.

Processing Time

1–3 business days
(Monday to Friday)

During this time, your order is prepared, packed and handed over to the shipping carrier.

Estimated Delivery Times

United Kingdom

5–12 business days

For more informations, please check our shipping policies

3. What is the return policy ?

Important Information

- Return window: 30 days from the date of delivery

- Refund processing time: Up to 7 business days after inspection

- Restocking fees: None

- Return cost: Customer pays return postage (except for defective or incorrect items)

4. How can I arrange a return?

Please contact our customer service team at:
info@usemontclaire.com

You can also refer to our full Returns & Refund Policy for detailed instructions.

5. How long does a refund take?

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 7 days.

6. What if my item arrives faulty or damaged?

If you receive a defective or damaged item, please contact us immediately with:

- A brief description of the issue

- Clear photos of the damage

We will arrange a replacement, refund, or return, depending on your preference.

If you still cannot find the answer to your question, feel free to contact us at any time — our team is here to help.