Refund policy
Easy 30-Day Returns
At MontClaire, we want you to love your purchase. If for any reason you're not satisfied, we offer a simple and hassle-free return process.
Return Policy Summary
Return Window:
You have 30 days from the date you receive your order to return eligible items.
Item Condition:
Products must be unused, in their original condition, and returned in their original packaging.
Easy Returns:
Returning your items is straightforward, and our customer support team is here to assist you every step of the way.
Return Costs
Defective Products
Free of charge for the customer.
This applies if the product is incorrect, arrives damaged by the carrier, or has any defect.
Customer’s Decision (Change of Mind)
The customer will be charged the actual return shipping cost.
This applies when the customer orders the wrong product, the item doesn’t fit, or they simply no longer want it.
The customer is responsible for paying the return shipping cost.
Shipping fees are non-refundable.
How to Return an Item
1. Contact Us:
Send an email to info@usemontclaire.com including your order number and the reason for the return.
2. Pack Your Item:
Securely package the product in its original packaging, including all accessories, tags, and documentation.
3. Ship It Back:
Take the package to the nearest shipping carrier office, following the instructions provided in your return authorization email.
Refund Process
Inspection:
Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund:
After inspection, we will process your refund.
Refunds typically take up to 7 business days to appear in your original method of payment, depending on your bank or payment provider.
Exchanges
Want to exchange your item for a different size, color, or product?
No problem! Just contact us and we will help you arrange the exchange quickly and easily.
Non-Refundable Items
For hygiene and safety reasons, some products cannot be returned.
These items will be clearly marked as “non-returnable” in the product description.
More Information
Have questions?
Visit our Contact Page — we’re here to help.
Contact Information
Store Name: MontClaire
Address: 8206 Louisiana BLVD NE – Albuquerque – NM – 87113 USA
Email: info@usemontclaire.com
Phone: +1 575 221 9140
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
We strive to respond to your email within 1 business day.