Refund policy
Important Information
- Return window: 30 days from the date of delivery
- Refund processing time: 7 business days
- Restocking fees: None
- Return cost: Customer pays return postage (except for defective or incorrect items)
Return Process
To start a return, please contact us at info@usemontclaire.com within 30 days of receiving your order.
Returned items must be in their original condition — unused, undamaged, with all tags attached and in the original packaging.
Once your request is approved, we will send full return instructions.
Refunds are issued only after the returned item has been inspected and approved.
Refunds
Once your return is received, we will send you a confirmation email.
Refunds are processed within up to 7 business days.
Your bank or payment provider may take an additional 7 business days to display the refunded amount.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at info@usemontclaire.com, including:
- your order number
- photos of the issue
- a brief description
For defective or incorrect items:
- return shipping is free
- you will receive a full refund, including original shipping if applicable
(We may provide a prepaid return label or alternative instructions.)
Cancellations
If you wish to cancel your order, please contact us immediately at info@usemontclaire.com.
Cancellations can only be processed before the order has been dispatched.
Exchanges
For exchanges (size, colour, or product), please contact info@usemontclaire.com and we will assist you with the process.
Contact Information
MontClaire (operated by VIVAZZ LLC)
EIN: 98-1779213
Phone: +44 20 8040 3450
Email: info@usemontclaire.com
Website: usemontclaire.com
Address:
8206 Louisiana Boulevard NE
Albuquerque, NM 87113
United States
Opening Hours:
Monday–Friday: 9:00 a.m. – 5:00 p.m. (EST)
Average response time: 24 hours